If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on East Coat website. Return request must be raised within 15 days.
Valid reasons to return an item:
1. Delivered product is damaged / defective
2. Delivered product is incomplete
3. Delivered product is incorrect
4. Delivered product is does not match product description or picture
5. Delivered product does not fit.
1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original lebels, user manuals, warranty cards, freebies, invoice and accessories.
3. The product must be returned in the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's packaging / box.